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  • General questions
  • Pricing
  • Support

General questions:

Returned inventory in Amazon FBA includes products sent back by customers and marked as unfulfillable. This may be due to defects, damage, or other conditions that prevent the items from being resold through standard channels.

 

To list your returned products, connect your Amazon account to XcessFlow. Our system will automatically detect and remove any unfulfillable inventory from Amazon FBA. You can track the transfer and inspection directly through your XcessFlow account.

 

Once your returned items arrive at an XcessFlow warehouse, our team inspects and categorizes them based on their condition and resale potential. We create detailed listings, complete with descriptions and images, to attract buyers through our sales network.
XcessFlow handles pricing using our market insights and expertise to ensure competitive prices that maximize sales. We set optimal prices to provide the best possible returns on your inventory.
 

Pricing Questions:

No, there are no additional fees. The only cost to the seller is the shipping fee when sending returned inventory to our warehouse.

No, you only pay the 30% reselling fee when the returned items are successfully sold. There are no upfront costs.

The reselling fee covers inspection, categorization, listing creation (with detailed descriptions and images), and resale through our marketplace and network.

No, there is no charge for unsold items. The 30% fee only applies when your products are successfully sold.

Support & updates:

Explore the support and updates that come with your theme purchase, including the duration of access, the type of support offered, how to seek assistance for theme-related issues.

You can reach our support team through email, live chat, or by submitting a ticket directly through your account.

Our support team is available Monday to Friday, 9 AM to 6 PM (EST).

It’s entirely up to you! We recommend shipping to the location that is geographically closer to make it easier for both our team and yourself.